IT Support Technician CV Example and Writing Guide

IT support managers want someone who stays calm, fixes problems fast and explains things in simple words. Show this with numbers such as tickets closed per day, response time and number of users supported. List the systems you know by name, because most employers search for them first.

Use this template Start blank

What to include in a it support technician CV

  • Name the ticketing and remote tools you have used, such as Freshdesk, Jira or AnyDesk.
  • State how many users, computers or sites you supported.
  • Put certificates like CompTIA A+, CCNA or Microsoft near the top of the CV.
  • Include one example of a hard problem you solved and how long it took.
  • Show soft skills with proof, for example staff training sessions you ran.

Sample profile (copy the idea, not the words)

IT support technician with 4 years of experience supporting 250+ users in a busy office environment. Strong in Windows, Microsoft 365, printers and basic networking, with a first-contact fix rate of 85%. Patient communicator who writes clear tickets and user guides.

Skills to consider

Windows 10 and 11 support, Microsoft 365 and Outlook, Active Directory basics, Hardware repair, Printer and scanner setup, Remote support tools, Ticketing systems, LAN and Wi-Fi troubleshooting, Clear communication.

Mistakes to avoid

  • Writing only "fixed computers" with no detail
  • Mixing old and new software names without dates
  • Hiding certificates at the bottom of page two

How to write a it support technician CV step by step

  1. Start with your contact details and headline. Write your name, phone, e-mail and city, and a headline such as "IT Support Technician - Desktop and Helpdesk".
  2. Write a two to three sentence profile. Say who you are, how many years of experience you have and one result you are proud of.
  3. List experience, newest first. For every job give the title, employer, dates and two to four bullet points that show results.
  4. Add education and certificates. Include degree, institute and year. Add licences or short courses that the job needs.
  5. Finish with skills and languages. Choose skills from the job advert that are really yours.
  6. Proofread and export as PDF. A PDF keeps your layout the same on every device.

IT Support Technician CV: frequently asked questions

What should an IT support CV include?

Add your contact details, a short summary, a list of systems you support, work experience with numbers, certificates and technical skills. Keep it to one page for under five years of experience.

Can I apply for IT support jobs without a degree?

Yes. Many employers accept certificates such as CompTIA A+ with practical experience. Show repair work, internships or volunteer support in your experience section.

How do I write a CV for IT jobs abroad?

Use a clean one-page or two-page format with no photo for the UK and Europe. Write dates in one style, list certificates and mention your English level and work permit status if asked.

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